Terms of Use | D'ALK Aesthetics

INTRODUCTION

Please read these terms of use (together with the other web pages referred to in them) carefully, before you start to use the site. Use of our site includes accessing, browsing, or contacting us through our site. By using our site, you confirm that you accept these terms of use and that you agree to abide and comply by them. If you do not agree to these terms of use, please refrain from using our site. We recommend that you print a copy of these terms for future reference.

1. Other applicable terms
These terms of use refer to the following additional terms, which also apply to your use of our site:

Our Privacy Policy, which sets out the terms on which we process any personal data we collect from you, or that you provide to us. By using our site, you consent to such processing, and you warrant that all data provided by you is accurate.

Our Accessibility Policy, which allows you to comment to us on how accessible our site is.

Our Cookie Policy, which sets out information about the cookies on our site.

Our Complaints Procedure, which sets out information about contacting us should you have a complaint.

2. Information about us
www.dalkaesthetics.co.uk is a website operated by D’ALK Aesthetics(“We”); we are a Sole Trader located at 1 Highfield Road, Dartford, DA1 2JH.

3. Accessing our site
We do not guarantee that our site, or any content on it, will always be available or be uninterrupted. Access to our site is permitted on a temporary basis, and we may suspend, withdraw, discontinue or amend all or any part of our site without notice. We will not be liable if for any reason our site is unavailable at any time or for any period.

You are responsible for making all arrangements necessary for you to have access to our site.

You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms of use and other applicable terms and conditions, and that they comply with them.

4. Intellectual property rights
We are the owner or the licensee of all intellectual property rights in our site, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You may print off one copy, and may download extracts, of any page(s) from our site for your personal use and you may draw the attention of others within your organisation to material posted on our site.

You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

Our status (and that of any identified contributors) must always be acknowledged as the authors of material on our site.

You must not use any part of the materials or content on our site for commercial purposes without obtaining a licence to do so from us or our licensors.

If you print off, copy or download any part of our site in breach of these terms of use, your right to use our site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

5. No reliance on information
The content and materials contained on our site are provided for general information purposes only. It is not intended to amount to or constitute professional advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content or materials on our site.

Although we make reasonable efforts to update the information on our site, we make no representations, warranties or guarantees, whether express or implied, that the content and materials on our site are accurate, complete or up-to-date.

6. Limitation of our liability
Nothing in these terms of use excludes or limits our liability for death or personal injury arising from our negligence, or our fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by English law.

To the extent permitted by law, we exclude all conditions, warranties, representations or other terms which may apply to our site or any content on it, whether express or implied.

We will not be liable to any user for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

use of, or inability to use, our site; or
use of or reliance on any content displayed on our site.

If you are a business user, please note that in particular, we will not be liable for:

loss of profits, sales, business, or revenue;
business interruption;
loss of anticipated savings;
loss of business opportunity, goodwill or reputation; or
any indirect or consequential loss or damage.

If you are a consumer user, please note that we only provide our site for domestic and private use. You agree not to use our site for any commercial or business purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

We will not be liable for any loss or damage caused by a virus, distributed denial-of-service attack, or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any content on it, or on any website linked to it.

Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only. We assume no responsibility for the content of websites linked on our site. Such links should not be interpreted as endorsement by us of those linked websites. We have no control over the contents of those sites or resources, and we will not be liable for any loss or damage that may arise from your use of them. When accessing another website via our website, we advise that you check their terms of use and privacy policies to ensure compliance and to determine how they may use your information.

7. Contributions to our site
If we ever provide a feature that allows you to contribute your opinions or other information to our site, you must ensure that they are accurate (where they state facts), be genuinely held (where they state opinions) and comply with applicable law in the UK and in any country from which they are posted. Particularly, but without limitation, your contributions must not contain any material which is defamatory of any person; contain any material which is obscene, offensive, hateful or inflammatory; infringe any copyright, database right or trade mark of any other person; promote any illegal activity; or give the impression that they emanate from us, if this is not the case.

You warrant that any such contribution does comply with these standards, and you will be liable to us and indemnify us for any breach of that warranty. If you are a consumer user, this means you will be responsible for any loss or damage we suffer as a result of your breach of warranty.

Anything you contribute will be considered non-confidential and non-proprietary, and we have the right to use, copy, distribute and disclose to third parties any such content for any purpose.

We also have the right to disclose your identity to any third party who is claiming that your contribution constitutes a violation of their intellectual property rights, or of their right to privacy.

We will not be responsible, or liable to any third party, for the content or accuracy of any content posted by you or any other user of our site.

We have the right to remove any posting you make on our site.

The views expressed by other users on our site do not represent our views or values.

8. Viruses
We do not guarantee that our site will be secure or free from bugs or viruses. You are responsible for configuring your computer, computer programmes and platform in order to access our website. You should use your own virus protection software.

You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.

9. Linking to our site
You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it.

You must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link to our site in any website that is not owned by you.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page, without our prior written permission.

We reserve the right to withdraw linking permission without notice.

10. Applicable law
If you are a consumer, please note that these terms of use, its subject matter and its formation, are governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are resident of Scotland, you may also bring proceedings in Scotland.

If you are a business, these terms of use, its subject matter and its formation (and any non-contractual disputes or claims) are governed by English law. We both agree to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to these terms
We may revise these terms of use at any time by amending this page. Please check this page from time to time to take notice of any changes we made, as they are binding on you.

12. Changes to our site
We may update our site from time to time, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. Any of the material on our site may be out of date at any given time, and we are under no obligation to update such material. We do not guarantee that our site, or any content on it, will be free from errors or omissions.

13. Contact us
We welcome feedback from our users: please contact info@dalkaesthetics.com with any helpful comments and criticisms. We will use this information to help us to improve the terms of use of our website to all users, including disabled and elderly people.

This policy (together with our terms of use and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting www.dalkaesthetics.co.uk you are accepting and consenting to the practices described in this policy. For the purpose of the Data Protection Act 2018, the data controller is D’ALK Aesthetics, @ 1 Highfield Road, Dartford, DA1 2JH.

1. General Terms
This policy not only relates to any personal information you provide to our site; it also relates to our use of any personal information you provide to us via phone or text, by email, in letters, our social media or other correspondence.

D’ALK Aesthetics is committed to safeguarding your personal information. Whenever you provide such information, we are legally obliged to use your information in line with all laws concerning the protection of personal information, including the Data Protection Act 2018 (these laws are referred to collectively in this policy as the “data protection laws”).

Our site may, from time to time, contain hyperlinks to and from websites owned and operated by third parties. These third party websites have their own privacy policies, and are also likely to use cookies, and we therefore urge you to review their website privacy policies too before you submit any personal data to these websites. They will govern the use of personal information you submit, which may also be collected by cookies whilst visiting these websites. We do not accept any responsibility or liability for the privacy practices of such third party websites, and your use of such websites is entirely at your own risk.

2. Who are we?
D’ALK Aesthetics provides medical services. We are primarily located in the UK. When we refer to “we”’, “us” or “our”, we are referring to D’ALK Aesthetics.

3. What information will D’ALK Aesthetics collect about me?
We may collect and process the following data about you:

Information you give us. You may give us personal information when you participate in, access or sign up to any of our products, services, activities, visit our site and/or complete any of our online forms, or by corresponding with us by phone, email or otherwise. This can consist of information such as your name, email address, postal address, landline telephone or mobile number, and date of birth, depending on the activity involved.

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

technical information, including Internet Protocol (IP) addresses (an IP address is a number that can uniquely identify a specific computer or other network device on the internet and is used to connect your computer to the Internet) from visitors to our website, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform.
information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); information you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page.

Information we receive from other sources. We may receive information about you if you use any of the other services we provide. We are also working closely with third parties (including, for example, business partners, sub-contractors, advertising networks, analytics providers, and search information providers) and may receive information about you from them.

Cookies. Our site uses cookies to distinguish you from other users of our site. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information about the cookies we use and the purposes for which we use them, please read our Cookie Policy.

4. How will D’ALK Aesthetics use the information it collects about me?
We will use your personal information for a number of purposes including the following:

To provide our products, services arising from any engagements entered into between you and us, activities or online content and to deal with your requests and enquiries.

For “service administration purposes”, which means that we may contact you for reasons related to the service, activity or online content you have signed up for, as set out in section 5 below.

To contact you about a submission you have made, including any content you provide.

To provide you with information about our services, activities or online content that you request from us and to provide you with information about other services we offer that are similar to those that you have already purchased or enquired about.

To provide you, or permit selected third parties to provide you, with information about products or services we feel may interest you. If you are an existing client, we will only contact you by electronic means (e-mail or SMS) with information about products and services similar to those which were the subject of a previous instruction or engagement or negotiations of such to you. If you are not an existing client, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this.

To use IP addresses to identify the location of users, to block disruptive use, to establish the number of visits and generally to administer our site including troubleshooting, data analysis, testing and research.

To analyse and improve the services offered on our site and to notify you of changes.

To provide you with the most user-friendly navigation experience. We may also use and disclose information in aggregate (so that no individuals are identified) for marketing and strategic development purposes.

To ensure that content from our site is presented in the most effective manner for you and for your computer.

Where we propose using your personal information for any other uses, we will ensure that we notify you first. You will also be given the opportunity to withhold or withdraw your consent for the use of your personal information for purposes other than those listed above.

5. When will D’ALK Aesthetics contact me?
We may contact you:

in relation to any service, activity or online content you have signed up for in order to ensure that we can deliver the services to you;
in relation to any correspondence we receive from you or any comment or complaint you make about our products or services;
in relation to any contribution you have submitted to us, e.g. on our contact forms or by email or post;
to invite you to participate in surveys about our services (participation is always voluntary); and
for marketing purposes, as explained in section 4 above.

6. Will D’ALK Aesthetics share my personal information with anyone else?
We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies) or as described in this section.

We may share your personal information with other members of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006.

In addition, sometimes we share your information with selected third parties as follows:

to process your information on our behalf. D’ALK Aesthetics requires these third parties to comply strictly with its instructions and we require that they do not use your personal information for their own business purposes;
with business partners, suppliers, government organisations and sub-contractors for the performance of any engagement we enter into with them or you;
advertisers and advertising networks that require the data to select and serve relevant adverts to you and others; and
analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets;
if our shareholders sell their shares in us to, or we sell substantially all of our assets to, a third party, in which case personal data held by it about our clients will be one of the transferred assets;
if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of our company, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

7. Offensive or inappropriate content on the D’ALK Aesthetics website
If you post or send offensive, inappropriate or objectionable content anywhere on or to our site or otherwise engage in any disruptive behaviour with regards to any of our services, we may use your personal information to stop such behaviour.

Where D’ALK Aesthetics reasonably believes that you are or may be in breach of any applicable laws (e.g. because content you have posted may be defamatory), we may use your personal information to inform relevant third parties such as your employer, school, email/internet provider, or law enforcement agencies about the content and your behaviour.

8. Where we store your personal data
The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us, or for one of our suppliers. Such staff may be engaged in, among other things, the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this policy, though we must state that, unfortunately, the transmission of information via the internet can never be guaranteed as being completely secure. Therefore, although we will always do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9. What if I am a user aged 16 or under?
If you are aged 16 or under, please get your parent/guardian’s permission before you provide any personal information to us. Users of this nature and without this consent are not allowed to provide us with personal information.

10. Can I find out what personal information D’ALK Aesthetics holds about me?
Under the Data Protection Act 2018, you have the right to request a copy of the personal information we hold about you and to have any inaccuracies corrected. We charge £10 for information requests and require you to prove your identity with two pieces of approved identification. We will use reasonable efforts to supply, correct or delete personal information about you on our files.

Please address requests and questions about this or any other question about this policy to the Data Protection Officer, D’ALK Aesthetics, @ 1 Highfield Road, Dartford, DA1 2JH or email info@dalkaesthetics.com.

ACCESSIBILITY POLICY

Accessibility is the word used to describe whether a product (for example, a website, mobile site, digital TV interface or application) can be used by people of all abilities and disabilities. For instance, a website is accessible if all people, including disabled and elderly people, can use it.

At D’ALK Aesthetics, we aim to ensure that our website is informative and entertaining to use, as well as being accessible – this is called usability. On a website, accessibility depends on how a person’s disability affects the way they perceive information on a page and how they navigate within and between pages.

Elements that affect accessibility include:

For people who can’t see very well: the colours and the contrast between colours; the size of text; the choice of fonts
For people who are blind: how a screen reader interprets the elements on a page (for example, alt tags for images, and title tags for links); the inclusion of audio description for video content
For people who can’t hear very well: how any audio visual content is represented graphically (for example, subtitles and/or signing)
For people who find a keyboard or mouse hard to use: the ease with which someone can navigate to various parts of the page (for instance, by tabbing)
For people who find words difficult: the length of sentences and paragraphs; the complexity of the vocabulary; the choice of fonts and size of text; the opportunity to have text read out loud.

At D’ALK Aesthetics, our accessibility policy takes into account these factors wherever possible. The internet can be a great enabler and source of freedom for disabled users. As such, the value of D’ALK Aesthetics (and the wider web) to our disabled and ageing audiences depends on its accessibility.

This is an area of importance for D’ALK Aesthetics. In keeping with our obligations under the Equality Act, we are committed to ensuring that D’ALK Aesthetics’s digital services are as accessible to disabled and elderly people as reasonably possible.

We aim for a consistently high level of usability for our entire audience, following best-practice accessibility guidelines. When a website is correctly designed, developed and edited, all users have equal access to the site’s information, functionality and benefits. D’ALK Aesthetics aims to make our website accessible and usable for people of all abilities and disabilities, including older audiences, and those with visual, hearing, cognitive or motor impairments.

Many people use assistive technologies to allow them, for example, to view websites in easier-to-read colours, with larger fonts or as spoken text, or to navigate around a site using the keyboard only. As these assistive technologies become more available and sophisticated, D’ALK Aesthetics wants to ensure that our website continues to work well with them to deliver a good experience for all our users.

In instances where the specific accessibility needs of some disabled user groups require D’ALK Aesthetics to create new or repurposed editorial content, we will do this, wherever appropriate, so that we become more inclusive to a wider online audience.

The web content accessibility guidelines (WCAG) 2.0 also drive our approach to website accessibility as found at this link www.w3.org

Other helpful information can be found on the W3C website. WC3 stands for the World Wide Web Consortium. It is an international community that develops open standards to ensure the long-term growth of the Web and can be found at the following link www.w3.org

We also recommend that our website users visit the BBC accessibility web page. You will find a lot of useful information on how to improve your online experience at www.bbc.co.uk/accessibility

We welcome feedback from our users: please contact info@dalkaesthetics.com with any helpful comments and criticisms. We will use this information to help us to improve the accessibility of our website to all users, including disabled and elderly people.

COOKIE POLICY

Most websites you visit will use cookies in order to improve your user experience, by enabling that website to ‘remember’ you, either for the duration of your visit (using a ‘session cookie’) or for repeat visits (using a ‘persistent cookie’). Most cookies are harmless and are purely designed and installed to help your online experience.

Some people find the idea of a website storing information on their computer or mobile device a bit intrusive, particularly when this information is stored and used by a third party without them knowing. Although this is generally quite harmless, if you prefer, it is possible to block some or all cookies, or even to delete cookies that have already been set; but you need to be aware that you might lose some functionality for those websites where you do this.

If you don’t want to receive cookies, you can modify your browser so that it notifies you when cookies are sent to it, or you can refuse cookies altogether. You can also delete cookies that have already been set.

If you wish to restrict or block web browser cookies which are set on your device, then you can do this through your browser settings; the Help function within your browser should tell you how to do this.

A cookie is a simple text file that is stored on your computer or mobile device by a website’s server. Only that server will be able to retrieve or read the contents of that cookie. Each cookie is also unique to each of your web browsers. The cookie will contain anonymous information, such as a unique identifier and the site name and some digits and numbers.

Cookies do lots of different jobs, like letting you navigate between pages efficiently, and generally improving your experience of a website. Cookies make the interaction between you and the website faster and easier. If a website doesn’t use cookies, it will think you are a new visitor every time you move to a new page on the site, and this can lead to slower page load times.

Cookies may be set by the website you are visiting (‘first party cookies’) or they may be set by other websites who run content on the page you are viewing (‘third party cookies’).

First party cookies are set by the website you are visiting, and they can only be read by that site. Third party cookies are set by a different organisation to the owner of the website you are visiting. For example, like many other website owners, we use an analytics tool from Google, which allows us to view general information about how users interact with our website. We use this information to improve the online experience for our website visitors.

The website you are visiting may also contain content embedded from external social media websites and these sites may also set their own cookies. We plan to introduce various social media onto our website – such as, for example; YouTube, Facebook, LinkedIn, Pinterest, Google + and Twitter – in future. Their respective use of cookies will not affect you unless you click on their respective icons/links.

The website you are visiting may also have links to other third party websites. We may introduce links on our page to other websites. Please note that our cookies policy only relates to the cookies that are found on our website, and that the management of other websites is outside of our control. However, we will make reasonable attempts to ensure that we are not directing you to visit websites that might use cookies in a disreputable fashion. It is your responsibility to read the cookies policy for every website you visit if you wish to understand how each intends to use them.

Some websites also use cookies to enable them to target advertising or marketing messages based, for example, on your location and/or browsing habits. We do not use these types of cookies on our website.

Session cookies are stored only temporarily during a browsing session and are deleted from the user’s device when the browser is closed.

Persistent cookies are saved on your computer for a fixed period (usually a year or longer) and are not deleted when the browser is closed. Persistent cookies are used where we need to know who you are for more than one browsing session.

The Information Commissioner’s Office is the UK’s independent authority set up to uphold information rights in the public interest, promoting openness by public bodies and data privacy for individuals. If you are interested in finding out more about guidance and best practice with regards to the use of cookies on websites, please visit their website at www.ico.org.uk

Alternatively, you may wish to visit www.aboutcookies.org which contains comprehensive information on how to manage cookies for a wide variety of desktop browsers.

We also recommend that our website users visit the BBC cookies web page. You will find a lot of useful information at www.bbc.co.uk/privacy/cookies

We welcome feedback from our users: please contact info@dalkaesthetics.com with any helpful comments and criticisms. We will use this information to help us to improve the way we use cookies on our website for the benefit of all users.

COMPLAINTS PROCEDURE

As a clinic, we strive to provide the best possible service for our patients. However, we recognise that sometimes you may feel that we have not met your needs.
If you have any complaint or concern about the service you have received from the doctors or staff working at this centre, you are entitled to ask for an explanation.

We operate an in-house complaints procedure to deal with your complaint. This procedure does not deal with matters of legal liability or compensation.

We promise you we will:

· Listen to your complaint or concern.
· Respond by establishing a clear, appropriate plan of action, and provide you with relevant support and advice.
· Improve the service however we can.

How to make your complaint

We hope that we can resolve your problem easily and promptly and, where possible, at the time the problem arises and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a complaint, we would request that you to do so as soon as possible, this will enable us to establish what happened more easily.

Please make your complaint in writing to D’ALK Aesthetics. If you would like assistance with making your complaint, a member of staff will be able to help you complete a Complaint Form.

Please be assured that any complaint you make, written or verbal, will be treated in strict confidence and have no effect upon the level of treatment and care that you receive at the practice.

If you would prefer a family member, friend or advocate to make the complaint on your behalf, they may do so and the clinic will work with them and yourself to resolve the problem. However, whilst we can receive a complaint on
your behalf we cannot provide any medical information to a third party without your authority. To discuss or provide confidential information we would require a note signed and dated by you. A member of our staff would be happy to assist you with this.

What happens next?

Your complaint will be acknowledged within two working days of receiving it. This may well be a phone call from D’ALK Aesthetics to you (or your advocate) to make sure we fully understand your complaint.

We aim to make a full response to you within the next 21 working days. During that time the clinic will conduct an investigation to find out what has happened and whether there is any action that can be taken to put things right. If at the end of those 21 days we are still conducting our investigations, we will notify you of the position and keep you fully informed until our investigations have been concluded.

As a result of the practice investigation we will:

· Make sure your receive an apology
· Find out what has happened and what went wrong
· Make it possible for you to discuss the problem with those concerned, if this is something you wish
· Keep you informed of our progress
· Identify what we can do to make sure that the problem does not happen again

Getting further help with your complaint

We hope that through our practice complaints procedure we can resolve your problem. We believe that this will give us the best chance to put the matter right with you and the opportunity to improve our services for all our
patients.